Warranty Information

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Carbon Shock Technologies products are warrantied free from defects in materials and manufacturing for a period of 12 months from the original date of delivery of the purchase. Any replacement shocks carry their warranty from the original purchase delivery date and not the replacement date.  Product warranty begins the day the product is delivered. All products must be registered online at https://www.carbonshocks.com/warranty-guide to be properly covered under warranty. Warranties are covered to the original end user and is nontransferable unless authorized in writing by Carbon Shock Technologies.

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Carbon Shock Technologies' warranty does not cover damage caused by the following and includes these exclusions:

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Damage caused by abuse, misuse, improper installation, or use in an incorrect configuration is not covered under warranty. The end user is solely responsible for determining whether the product is suitable for its intended application and assumes all risk and liability associated with its use before, during, and after installation.

Carbon Shocks strongly recommends that installation be performed by a qualified professional shop or experienced installer. During installation, the installer must verify all fitment clearances, articulation angles, hose routing, reservoir placement, and torque specifications. OE shock applications may require minor hose adjustments to achieve proper clearance. It is the responsibility of the installer and end user to ensure all hoses are properly routed, secured, and clear of any interference.

Adjustment and torque reference guides for Carbon Shocks products are available here:
https://www.carbonshocks.com/resources

Any damage resulting from improper installation is not covered under warranty. Any installation-related questions must be brought to the attention of Carbon Shocks before operating the vehicle.

The following are not covered under warranty:

• Damage resulting from improper preload adjustment. Over-preloading coilovers can damage components.

• Improper servicing of the product or failure to perform required maintenance.

• Use of improper fluids or improperly filled products.

• Modification of the product or use of non-approved Carbon Shocks parts.

• Damage caused by accidents or collisions.

• Damage caused by failure to use limit straps, resulting in over-extension.

• Damage to the vehicle interior or exterior caused by improper hose routing, rocks, crashes, or improper installation.

Plating, anodizing, and other coatings are warranted only to be free from defects at the time of sale. These finishes may degrade over time due to environmental conditions beyond the control of Carbon Shocks. The use of harsh cleaning agents, including acid-based cleaners or aggressive polishes, may negatively affect plated, anodized, or coated finishes. The end user assumes all risk and liability associated with the use of such products. Always research and confirm the proper cleaner before using it on any Carbon Shocks product. Any custom coating or finish not performed or approved by Carbon Shocks will void the general warranty.

Products installed and used in motorsports, racing, or any form of competition are not covered under general warranty coverage.

Reservoir and IFP shocks require a minimum reservoir pressure of 75 psi to function properly. Operating the shock with less than 75 psi in the reservoir can cause emulsification and will void the warranty.
 

To begin a warranty claim, please complete and submit the Warranty Registration/ Request for Service form below with your original purchase information and description of the issue. Some issues are field serviceable while others require the product to be shipped to Carbon Shock Technologies or a certified Carbon Shocks servicing dealer. Customers are responsible for shipping the product to Carbon Shocks and if the warranty is a covered item Carbon Will facilitate return shipping.

Current Warranty turn around is estimated at 5 days. 

Any items, including but not limited to vehicles, shocks, suspension components, or related parts, left with Carbon Shock Technologies for "but not limited to" service, repair, or inspection that remain unclaimed for a period exceeding ninety (90) days shall be considered abandoned. Upon expiration of this period, ownership of such items shall automatically transfer to Carbon Shock Technologies, which may, at its sole discretion, dispose of, sell, or otherwise manage the items without further notice. By leaving items in our possession, the owner expressly waives all rights, title, and interest in any property deemed abandoned and releases Carbon Shock Technologies from any liability arising from its handling or disposition.

Items must be cleaned. Product received dirty will be subject to a $50 Cleaning fee per item. Please take the time to clean items before shipping. 

 

 

Carbon Shock Technologies Stainless Steel Shock Official Warranty Policy

1. Warranty Duration and Coverage: Carbon Shock Technologies offers a 1-year warranty on all stainless steel shocks specifically against rust and corrosion.

2. Exclusions: The following are not covered under the warranty:

• Discoloration, flaking, or corrosion resulting from chemical exposure.

• Alterations or modifications to the finish or part.

• Scrub Packing and or wear marks on the finish that may occur during shipping.

3. Stainless Steel Characteristics: Stainless steel is renowned for its corrosion resistance. However, exposure to certain environmental elements can lead to oxidation, which may give the material a hazy or slightly brown appearance requiring polishing and or cleaning to bring back to an acceptable state.

4. Maintenance and Care:

• Routine Cleaning: Every few weeks, remove dirt and air pollutants that can pit the surface by rinsing with a hose.

• Seasonal Protection: Once per season, apply a good polish or ceramic coating to help prevent rust and staining. A light application of car wax is also beneficial.

• Restorative Care: For signs of rust, scratches, scuffs, or staining, a metal polish can be effective. For optimal results, adhere to the specific product label's instructions.

5. Special Considerations: Stainless steel shocks used near the ocean, chlorinated water sources, or densely urban areas with higher concentrations of air pollutants may demand more frequent maintenance to prolong their lifespan and preserve their appearance.

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All Airbag's purchased through Carbon Shock Technologies are warranted to be free from manufacture defect for a period of 1 year from purchase date delivery.

Carbon Shock Technologies affirms its obligation under this warranty by providing repair or replacement services for any faulty components and retains the authority to make final decisions regarding warranty claims and other related matters. It is crucial to underscore that warranty coverage is restricted to Carbon Shock products and does not entail the provision of an entirely new replacement product. Furthermore, it is emphasized that warranty coverage extends exclusively to Carbon Shock products and does not cover expenses associated with third-party products, shipping, installation, and or replacements.


Carbon Shock offers a one-time free re-valve service for shocks purchased. To take advantage of this offer, customers must send their shocks to Carbon Shock Technologies either by dropping them off in person or using any shipping method. Please note that the one-time re-valve service does not cover shipping costs. The service must be requested within 45 days of receiving the delivery.