F.A.Q. & Detailed Lead Times

We Have Moved to Oklahoma City and at this time we are fully operational.

All Shocks are built to order and
current lead times are as follows

Bypass Shocks - 8 Weeks
Standard Coil overs - 4-6 Weeks
OEM shocks & Coilovers 8-10 Weeks
Standard Smooth Body shocks - 4-6 Weeks
Bump Stops - 24 Hrs
3.0 Coilovers & Smooth Bodies 8 Weeks
3.0 Bypass Shocks - 10 Weeks
4.0 Bypass Shocks - Currently on hold to normalize production.

Lead times are ESTIMATED as of 1-30-2023
Estimated means just that. It is not a HARD date but a ball park time we feel is fair to ensure we can deliver. r

For International shipment please allow an additional 5-10 days for proper customs fillings. Proper Filling ensure no issues with Import / Export and all countries have different requirements.


If a purchase needs to be expedited the request needs to be agreed upon before the purchase and needs to be documented on the order.


 Custom Bypass tube layouts are available
upon request at no additional charge
with additional lead time

Due to the nature of manufacturing, all shocks are made to order at this time as all builds are unique. Once shocks are scheduled to be built material is allocated and products are put in place for that order. It is for this reason it is our company policy we cannot cancel an order once paid for and entered into the Build Cue. We are sorry for any inconvenience. If a Cancellation is approved by Carbon shocks, a store credit will be issued for the value minus an industry standard 15% cancellation fee. Custom items are non cancel able and non negotiable however they are transferable. Custom items include Bagged bypass shocks Custom Anodizing, Custom Bypass Tube Layouts. Custom Items do have extended lead times based on the customization required and we are not able to give exact lead times for these items.

No refunds will be processed or provided due to the nature of manufacturing, No Returns are permitted. If a return is approved by Carbon shocks, a store credit will be issued for the value minus Shipping Cost as Carbon is not at fault for the return. IE wrong shocks ordered, information not provide at the time of order or any other reasons Carbon is not at fault. Returns will be shipped at the buyers expense and a 15% restocking fee will be imposed as shocks will be in used condition and require a complete tear down and service regardless of condition. 


Damage Shipment Claims and or lost shipment.
Any and all damaged goods must be reported with in 48 hours of receipt of delivery from Carrier. Please open your products immediately and inspect for any issues and contact Carbon Shocks or the Dealer purchased from. All shipments are shipped insured and covered. We are unable to process any claims for damaged goods after 72 hrs from shipment delivery. If a shipment shows delivered and is confirmed by the carrier we are no longer liable for the package. Please ensure delivery area is secure and if signature is required please contact us in advance prior to shipping.


Onsite tuning is not currently available at this time due to staffing and limitations.

Remote tuning service is available at no charge.